In the course of digitalisation and to support compliance with state regulations on hygiene and infection standards, COCUS AG and Apostore GmbH have entered into a partnership. The Inscribe customer acquisition solution developed by COCUS now supports the digital butler of Apostore.
Düsseldorf/Gelsenkirchen, 20. June 2020 – Inscribe is a new digital service of a medium-sized IT company from Düsseldorf, which enables the contactless registration of customers and participants via smartphone with simple handling. Inscribe thus offers a hygienic and data protection-compliant way of implementing the Corona protection regulation guidelines of the federal states for the service industry. In view of the current distance rules that accompany public life, Apostore developed the digital stele for contactless entry controls and waiting communication for pharmacies. With this digital entrance control, customers can be informed contactlessly whether they can enter premises or whether the entrance capacities are already exhausted.
“Together, the digital butler and Inscribe are helping to prevent the spread of the virus”.
COCUS CEO Sascha Hellermann and Apostore Managing Director Christopher Thielen are pleased about the strategic partnership.
Digital data acquisition saves time and effort for customers and operators
In order to make further relaxation of the Covid-19 measures secure and to be able to detect infection chains as completely as possible, service providers* have been obliged since 11 May 2020 to record their customers’ data in encrypted form and to store it for four weeks. In the event of an infection, possible contact persons can thus be identified and informed.
“With Inscribe, this can be implemented simply and securely: by posting an individual QR Code, which customers can scan contactlessly with their smartphone and enter their data in just one step. In this way, additional work and costs on the part of the company can be kept to a minimum. Pen, publicly available lists, disinfection, manual sorting according to date and time as well as storage of documents are no longer necessary”,
explains Sascha Hellermann. In addition, in the case of contact tracking, with just one click and secure verification of the service provider, a complete list of potential contact persons can be made available to the public health department in compliance with the DSGVO. This also eliminates the time-consuming search for the right documents.
Digital Butler as contactless entry system for customer access control
While service providers are obliged to keep contact details, the stationary retail trade has to enforce the official requirements regarding the minimum distance. Depending on the area of the shopping facility, only a certain number of people are allowed to enter the shop area. This admission control means additional effort for the employees* or the employment of a security service. The digital butler from Apostore can help here. The Digital Butler is a future-proof multi-system that can be used for both contactless access control and for customer self-information. Signalling and safety instructions can be understood across cultures and languages and convey a fair and transparent process to customers.
“With our Digital Butler we now offer pharmacies and retailers the right solution for the first important customer contact”,
says Apostore Managing Director Christopher Thielen. The digital butler saves the time and personnel needed for the admissions process, relieves the pharmacy team and at the same time provides security.
Contact tracing and entry regulation to prevent proliferation
The use of digital personnel registration and digital entry regulation helps to prevent the spread of COVID19 Therefore, COCUS AG and Apostore GmbH have joined forces as technological partners to promote digitisation, especially in the current times, and to support entrepreneurs* with digital solutions. Because not only the service industry can benefit from the use of the digital person list, the digital butler or a hybrid solution. The use of the simple registration or admission procedure is also interesting for company locations, restaurants, sports clubs and other leisure facilities.